Varna - Integrated Action Plan
The case study on Amersfoort (The Netherlands) is one of the concrete results of the URBACT workstream ‘Social innovation in cities’, after collection of data, a study visit, and interviews with local stakeholders. It explores the practice the city put in place to engage with citizens and optimise public services, actions implemented, achievements and challenges, success factors, and conditions for transfer to other cities. The first part of the case study summarises the key points of the practice, while the second part (analytical template) provides more details for those interested in transferring the practice to their local context.